At https://ceylonsapphiregirl.com, we take pride in the quality and authenticity of our loose sapphire gemstones. If for any reason you change your mind about a purchase, we offer a returns and refund process under the following conditions:
- Return Window
- Returns are accepted within 15 business days from the date you receive your gemstone.
- Condition of Returns
- The gemstone must be returned in its original condition, without any damage, alteration, or wear.
- Returns that do not meet this requirement will not be eligible for a refund.
- Shipping & Insurance
- Customers are responsible for return shipping costs.
- All returns must be insured to ensure safe delivery.
- Any import/export fees or customs charges are non-refundable.
- Refund Process
- Refunds will be issued only after the gemstone has been received, inspected, and confirmed to be in its original condition.
- The refund will be credited to the original payment method.
- Exchanges
- We currently do not offer exchanges; only refunds are processed for returned gemstones.
- Contact Us
- To initiate a return, please contact our customer support at kasuni@ceylonsapphiregirl.com or knsgemco@gmail.com